CUSTOMER SERVICE CLERK - Part-Time

Job description

CUSTOMER SERVICE CLERK - Part-Time Job Number: 260001JK Primary Location : United States-Connecticut-Groton Organization : New London Pay Range : 17.00 Job Summary: Performs a variety of customer service duties which involve inventory management control taking special orders assisting customers with special requests providing layaway services resolving customer complaints etc. Duties and Responsibilities: Takes special orders for authorized merchandise including items from mail order catalog assists customers in selecting merchandise preparing required forms and determining cost and shipping charges. Coordinates with procurement personnel maintains appropriate files and follow-up as required. In cases of delayed merchandise notifies customers of new arrival date and coordinates delivery of merchandise. Upon receipt of merchandise checks for agreement with original order and as required makes necessary computations with regard to shipping charges and markup notifies customers of merchandise arrival and coordinates delivery. - Provides patrons with specific product information based on knowledge of manufacturer s catalogues and data obtained from company representatives. Completes ap...