Front Desk Agent

Job description

Description: - Register and assign rooms to guests. - Issue room key and escort instructions to Guest Service Agent or directly to guest. - Sort, and track incoming mail and messages. - Transmit and receive messages using all communication avenues. - Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. - Compute bill, collect payment, and make change for guests. - Make, confirm, and cancel reservations via all communication avenues. - Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. - Make reservation, transportation, or entertainment reservations for guest. - Deposit guest valuables in hotel safe deposit box. - Ability to accurately use various office software. - Have a full working knowledge and expertise of each shift including night audit. Requirements: Skills to be successful in the role would include: - Knowledge of OnQ operating system a plus! - Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. - Ability to accurately report information. - Ability to assist with various office t...