Medical Front Desk Coordinator

Job description

Hillcrest Children & Family Center is a non-profit organization dedicated to the provision of comprehensive, evidence-based mental health services in Washington, DC. We are committed to fostering community awareness, eliminating systemic barriers, and delivering compassionate, high-quality care to individuals navigating mental health challenges. Reporting to the Practice Administrator, this role is responsible for executing all front-desk operations, managing high-volume service inquiries, and ensuring the integrity of documentation required for billable transactions. The Client Services Coordinator serves as the primary liaison between clients/families, clinical staff, and external public entities, requiring exceptional customer service and meticulous administrative management. Responsibilities: - Preparing clients and families for the clinical intake and assessment process - Initiate and complete essential demographic, insurance, and referral data collection via telephone or in-person interactions - Determine if clients meet criteria for routine, urgent, or emergent care and manage scheduling accordingly - Ensure all required authorizations and re-authorizations are secured prior...