Associate Customer Onboarding Manager

Job description

Position Summary As an Associate Customer Onboarding Manager, you will lead implementation projects with new and existing customers of our rapidly growing SaaS based fintech solution. This is not a standard implementation role – we are looking for someone that loves the challenge of delivering complex projects whilst understanding the importance of delivering a great product . You will be working independently on integrations, navigating customer requirements with an array of internal and external stakeholders. This is a hybrid position and requires you to be in office, Monday, Tuesday and Thursday You will be responsible for: - Offering world-class service to our customers. - Using your analytical and technical proficiency to efficiently guide the client through the implementation process - assessing business and implementation risks, troubleshooting complex issues, managing internal resources to resolve product and integration issues, and ensuring our client's success in reaching their objectives. - Developing implementation plans and be accountable for informing and advising client stakeholders and internal stakeholders of planning and progress. - Partner effectively with Tipalt...