Student Success Advisor - Bootcamp Division

Job description

Description Work from Home (WFH) - Remote work must be performed while residing in California, New Mexico, Florida or Massachusetts CIAT Location: San Diego, CA and Albuquerque, NM Division: Bootcamp: Reports to: Student Success Manager: Status: Non-exempt: Employment Type: Full-time: Summary: The Student Success Advisor, Bootcamp Division is responsible for delivering high-touch, end-to-end support to students enrolled in accelerated certification bootcamps, ensuring they stay engaged, on track, and prepared for successful course completion and certification outcomes. This role will support new student onboarding, attendance monitoring, and student communication. The advisor works closely with the multiple CIAT departments to resolve student issues, maintain accurate records, and continuously improve the bootcamp experience through feedback collection and reporting. Responsibilities: Compliance & Records Management: - Interacts with a high volume of bootcamp students via phone, email, live chat, events, and/or other communication channels from post enrollment through certification success in CIAT’s bootcamp programs - Provide positive motivation, nurturing, and support to improve...