Customer Service Representative

Job description

ABF Security is currently in need of a Technical Customer Service Member. At ABF, we know our ability to succeed depends upon the people we employ. Leading-edge technology, the highest standards and outstanding people make ABF Security the employer of choice in our industry. Job Responsibilities: The selected candidate will be able to troubleshoot, report, schedule, and answer general technical questions. - Create, process and track all service calls - Distribute work orders to all technicians - Schedule service appointments with customers - Respond to daily service desk emails - Escalate problems and reassign calls when appropriate - Accurately report service data - Maintain effective communication with service team members - Develop working knowledge of all operating standards, practices, and procedures - Provide customer contact for all post-installation problems The successful candidate will possess or demonstrate the following attributes: - At least 6 months of technical customer service experience is preferred - Exceptional communication and customer service skills - Superior critical thinking skills - High school diploma or equivalent - Must be self-motivated as well as thri...