Customer Engagement and Voice Officer

Job description

We are brave, we are ambitious, we are honest, and we are Citizen! Do you put customers first? Are you passionate about actively listening to and acting on customer views? Do you want to help customers develop and improve Housing services? Then Citizen has an exciting opportunity for you to make a real difference to our community! Your CV will highlight experience in developing and delivering local engagement, using both digital and face to face methods. You will be an enthusiastic and customer focussed with excellent communication and relationship building skills. Position: Customer Engagement & Voice Officer Salary: £37,595: Basis: Fixed Term Contract until May 2027 Hours: Monday - Friday, 37 Hours per week Location: 4040 Lakeside office base / Hybrid Working You will be working within our communities across the West Midlands so you must be able to drive and have access to your own vehicle In housing you can make a real difference, the role of Customer Engagement & Voice Officer involves: - Supporting the Customer Engagement Team to deliver and monitor the Customer Engagement and Voice Strategy. - Engaging with customers to develop and improve services using a range of methods. -...