Senior Client Services Manager

Job description

Ready to lead a team that puts clients first? Join our Wealth division and take on a pivotal leadership role within our Client Services team. We’re looking for a Senior Client Services Manager who thrives on driving exceptional client outcomes, developing high-performing teams, and keeping operations running at their best. This role would ideally be based in Melbourne, however flexible dependent on the candidate. This is a full-time opportunity for confident professional with proven leadership experience or strong leadership potential ready to make their mark in a fast-paced, client-focused environment. If you’re passionate about people, process, and performance, we’d love to hear from you. Your role, your contribution!: - Lead and coach a client-facing team, managing workflow to ensure service levels and turnaround times are consistently met - Deliver exceptional client service while meeting agreed service levels, turnaround timeframes, and quality standards - Report on monthly on KPIs and team performance - Manage staff development through training, feedback, and performance planning - Build strong relationships with clients, Advisers, and internal stakeholders across Adviser Ser...