Specialist, Service Activation

Job description

#WorkwithImpact About Us: Castlemain supports people and communities to understand and access class action settlements and community programs through clear, trauma-informed, and culturally grounded communication. With more than 200 team members, many of whom are Indigenous, we deliver services in English, French, and several Indigenous languages across the country. At Castlemain, we are committed to creating a workplace where people feel respected. To learn more about who we are visit https://www.castlemain.com/ As a Specialist, Experience, Technology and Compliance (Service Activation), you will support the Service Activation Lead to implement service plans that deliver claimant-centred support across channels such as phone, online, in person meetings and group sessions. The role focuses on coordination, documentation, readiness tracking and operational support so service activation activities stay organized, aligned and executed in a consistent way. You will help translate service plans into practical workflows, tools and training. This is a full-time, permanent position offered in Toronto, Calgary, Vancouver, Hybrid or remote. About the Opportunity: - Support service plan implem...