Bilingual Collection Specialist II

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Collection Specialist II assists in maintaining a financially sound loan portfolio for the bank by making initial contact with delinquent customers to setup payment arrangements or settlements. Essential Duties and Responsibilities: Manages outbound and inbound calls to resolve delinquent non-real estate and/or real estate accounts and determine reason for delinquency Processes, distribute, and posts consumer loan payments Completes file maintenance on consumer loans. Processes telephone payments to corporate office for reconciliation. Counsels customers concerning financial obligations and offer suggestions and alternatives. Logs accurate notes of account status and collection efforts in the bank’s system of record. May be required to work hours outside of the typical 8-5 workday for collection efforts. Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training....