Technical Support Specialist I

Job description

Why Guide Star? Guide Star is an IT managed services provider specializing in IT technical and end user support, monitoring, managed wireless solutions and security for small and medium size business, internet service providers, and hospitality organizations across the US and Canada. We are a division of CCI Systems, Inc., which is an Employee-Owned solution provider specializing in telecommunications, comprehensive network assessments, industry-leading engineering, drafting and design services, and 24/7 support services. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We value our employees’ hard work and determination and REWARD results all while having fun! Our mission is to make life better by connecting people through innovative communication systems. We are seeking a Technical Support Specialist to proactively monitor, troubleshoot, and support customer networks, endpoints, systems, programs, and other aspects of their operations to ensure business objectives are met or exceeded. Responding efficiently and accurately to alerts, requests (including calls, chats, emails, etc.), and ensuring quick problem r...