MSP Level II Technician

Job description

Benefits: Level 2 MSP Technician — Job Summary We’re looking for a skilled Level 2 Managed IT Services Technician to support small-to-mid-size business clients. This role focuses on troubleshooting complex IT issues, maintaining secure and reliable systems, and delivering excellent customer service. We are centering our focus on in-person collaboration, requiring physical presence in the office for this role. - Opportunity for advancement - Training & development - Wellness resources Key Responsibilities: Will require bending, stooping, light wire pulling, splicing, installation of equipment, squatting, and requiring ability to lift and carry loads of up to 50 lbs. regularly. Some administrative tasks will also include: - Provide advanced IT support for hardware, software, networks, and cloud systems - Manage escalated tickets and resolve issues quickly - Support networks (firewalls, switches, Wi-Fi, VPNs, etc.) - Maintain backups, security tools, and disaster recovery readiness - Communicate clearly with clients and document work performed - Assist with IT projects and mentor junior technicians - Participate in occasional on-call support for urgent issues - Receiving shipments - A...