Client Success Supervisor

Job description

Job DetailsJob Location: Rainbow Office - Las Vegas, NV 89107Position Type: Full TimeSalary Range: $60,000.00 - $70,000.00 Salary/yearJob Purpose: To ensure that each client receives the "Anderson Way" client experience by leading and supervising a team of Client Success Coordinators (CSCs). This role involves providing support, coaching, and resolution for client concerns, conducting client experience and customer service training, and collaborating with other departments to continuously improve the client experience. Key Responsibilities: Team Supervision: Lead a team of Client Success Coordinators and Account Managers who interact with clients to ensure their services are completed within the expected time frame. Provide support, coaching, and resolution for client concerns as they arise. Conduct client experience and customer service training for the team, identifying needs to continuously increase their skill set and deliver enhanced service. Monitor and assist with addressing emails sent to a supervisor email group. Monitor team-based dashboards to assure productivity. Performance Management: Review daily workload dashboards to ensure the team is prioritizing the most time-se...