Associate Director, Customer Platforms COE

Job description

Grant Thornton is seeking a Customer Platforms COE Associate Director to join the team in Chicago, IL. The Associate Director, Customer Platforms COE sits within the Customer Platforms Strategy team in the Go-To-Market organization. This role is specifically accountable for leading the Customer Platforms Center of Excellence (COE) for M&A, integration, and onboarding activities, ensuring that newly acquired or integrated teams are successfully transitioned onto Grant Thornton’s global customer platforms without disrupting client relationships, pipeline, or operations. The Customer Platforms Strategy team is the function within the Go-To-Market organization responsible for the strategy, governance, and operational performance of the firm's commercial technology ecosystem including CRM, sales enablement, and client intelligence platforms used by go-to-market and commercial teams across the firm. The COE is a core part of this team, operating as a strategic partner to the business, focused on driving adoption and ensuring teams joining the GT network are onboarded effectively onto our global customer platform. Your Day to Day: Lead the Customer Platforms COE (M&A & Integration Scope)...