Customer Care Account Manager (Monday to Friday 7:30am to 4:00pm)

Job description

- Acts as an Account Manager for assigned New and Restart accounts. Takes ownership and personally follows each customer through their onboarding journey and serves as a single point of contact for account creation, vetting, introduction/welcome calls, follow up calls, and any other necessary contact. - Establishes, develops, and maintains strong and effective relationships with Customers by consistently providing high levels of customizable service; responds in a timely and thorough manner to exceed customer expectations. - Listens actively to customer needs and concerns while demonstrating empathy; determines best course of action to resolve issue to Customers’ satisfaction. - Fully investigates customer complaints and follows up with all involved parties in a timely manner on resolution. - Informs and educates Customers about relevant products and services; presents Customers with viable options to meet needs and requirements; works to anticipate future needs. - Builds customer loyalty through proactive and effective calls and communication. - Coordinates and interacts effectively with other departments including but not limited to Production Departments, Department Call Centers...