Bilingual Passenger Service Lead

Job description

Essential Duties and Responsibilities: - Co-ordinate, monitor and support the Passenger Services team. - Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier’s standards. - Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation - Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents. - Attend to the day to day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays. - Liaison with Carriers’ representatives to ensure their requirements and standards are being met - Assist in maintaining staff morale and have clear and open communication with staff - Cover any manpower shortages and/or assist whenever necessary - Other duties as assigned Required Skills: - Must be 18 years of age and have a High school diploma, GED or equivalent work experience - One year college certificate or technical school, six months related experience or equiva...