Customer Account Manager II

Job description

Responsibilities Position Profile: OEM Customer Support Manager Triumph Title: Customer Support Manager II Job Summary: Responsible for customer communication, relationships, and account transactional management for OEM production programs. Serves as the primary link between the customer and the Product Line Manager to ensure communication of status and potential problem areas while advising on how to mitigate those concerns. Major Accountabilities: 1. Primary focus on completing "heavy" daily administration duties of processing returns, completing pack slips, inputting customer demand via ERP (Epicor),etc...for assigned customers. 2. Primary point of contact with customers, acts as voice of the customer within the organization. 3. Manages relationships with the customer base, fostering an environment where complex problems are solved in a manner that instills trust and respect for all parties. 4. Responsible for establishing and maintaining contractual adherence & commercial relationships with customers. Communicates and drives requirement adherence within the organization. 5. Accountable for quality and delivery as it relates to assigned customer base and agreed to production pur...