Service Desk Agent

Job description

Are you passionate about creating great customer experiences and solving challenges in a fast-moving environment? Within Foxway CWS (Circular Workspace Solutions), we are looking for a Service Desk Agent to join our team in Gothenburg. This is an opportunity to become part of a company that drives the transition toward a more sustainable and circular way of using technology. About the role As a Service Desk Agent, you will play a central role in our daily operations and customer journey. You will manage customer orders, coordinate deliveries, support users with IT-related inquiries, and collaborate closely with internal teams to ensure smooth and efficient service delivery. This is a role for someone who thrives in a high-paced environment, enjoys taking ownership, and values both structure and teamwork. As a Service Desk Agent You will be a vital point of contact between our customers and internal teams. You will: Handle customer order administration from start to finish. Register, plan, release, and monitor orders according to SLAs and agreed delivery timelines. Proactively manage order backlogs and keep delivery statuses updated in ERP systems and communication platforms. Troubl...