Platform Operations Team Lead - TikTok Safety Product (San Jose)

Job description

About the Team The team is at the forefront of building and optimizing content safety systems. With a focus on optimising and advancing content safety, we leverage advanced large language models to enhance review efficiency, risk control, and user trust. Working closely with business and technical stakeholders, we deliver scalable solutions that keep pace with rapid global growth. Responsibilities: Business operation excellence - Investigate reported tickets/incidents across multiple channels for TikTok and coordinate fast & accurate response to global partners inquiries - Manage the local ticket support operations team, formulate user operations strategies, optimize user feedback process, lead the team to effectively solve problems from user feedback - Identify bottlenecks from daily operation, ticket data, audit data or members' feedback. Design, implement solutions to mitigate/reduce inefficiency processes with data driven approach - Strong execution on initiatives with strong priority management to ensure multiple priorities are on track - Partner with cross-functional teams to localize strategies and ensure regional operational readiness Local Team management: - Hire, motivate...