Program Director - Member Experience

Job description

Job DetailsJob Location: Briggs Community YMCA - Olympia, WA 98501Position Type: Full TimeSalary Range: $57,000.00 - $57,000.00 Salary/yearJob Category: Member ServicesThe Program Director of Member Experience oversees the successful operation of the Membership Department at the Briggs Community and Plum Street branches, which includes collaboration with other department leaders to improve member acquisition, retention, and satisfaction while fostering a culture of service excellence and accountability. Under the guidance of the Senior Program Director, the Program Director of Member Experience instills a member‑first culture on our facilities through role-modeling, leadership, teamwork and strong relationship building. This position is highly visible - engaging directly with members, supporting staff, refining systems, and cultivating connections both inside the facility and throughout the community to ensure consistent, high‑quality service. OUR CULTURE: We are a leading non-profit dedicated to strengthening community through youth development, healthy living, and social responsibility. Our mission and core values are brought to life by our culture. In the Y, we strive to live ou...