Learning Support Specialist

Job description

Learning Support Specialist Student Engagement & Achievement: Exempt Regular 1.3: Location: Adelphi, MD (Hybrid): The Learning Support Specialist plays a vital role in maintaing high-quality learning experiences in a technically rich environemnt. This team member will contribute to effectively supporting and maintaining learning experiences and content that enable next-generation learning. Success in this position requires strong communication skills, effective problem‑solving abilities, and the capacity to learn and work across a wide range of technologies. Please note: Core working hours for this position vary individually between 9:00 AM and 7:00 PM ET, based on business needs and in alignment with team and role-specific requirements. This position also requires commitment to being on call for critical issues during assigned weekends and holidays. Duties and Responsibilities: Process content change requests and maintain content versioning. Effectively address support requests related to learning technology; responsible for research and development of resolutions to new and emerging issues that require the highest level of technical expertise for the supported platforms. Provide...