NICE CXone Engineer

Job description

Important Notice : Please be aware of recruiting scams — Vheda Health will never ask for sensitive, personal information or payment information during the hiring process. Further, Vheda Health will only contact eligible candidates (who apply for an eligible role) from our domain — vheda.com. All active career postings can be found at www.vheda.com/careers . About Vheda Health: Vheda Health is a leader in virtual health engagement, dedicated to improving health equity for underserved populations. With over 10 years of experience and a strong national presence, our turnkey chronic care programs provide simple access to care from anywhere, helping health plans deliver better outcomes for their members. We're Hiring a Nice CXone Engineer to Join Our Team! - The NICE CXone Engineer is responsible for the configuration, administration, optimization, and ongoing support of the NICE CXone contact center platform. This role ensures stable operations, secure integrations, regulatory compliance, and continuous improvement across voice, digital, analytics, and workforce engagement capabilities. - The Engineer partners closely with IT, Analytics, Member Experience, Compliance, and external vend...