Collections Specialist

Job description

RESPONSIBILITIES: - Review assigned AR aging reports and follow up on past‑due balances per established procedures. - Contact customers by phone, email, and mail to request payment and resolve routine invoice inquiries. - Coordinate with Sales, Service, and Billing to support resolution of billing issues. - Track payment commitments and follow-up on missed or partial payments in accordance with department guidelines. - Accurately document collection activity and account updates in Microsoft Dynamics 365 and related systems. - Maintain customer account records, including contact information and correspondence history. - Escalate complex disputes, non‑responsive accounts, or higher‑risk situations as required. - Assist with routine collections reporting and provide status updates upon request. EDUCATION: EXPERIENCE: - High School Diploma or equivalent - 2+ years of collections, accounts receivable, or customer service experience - Experience in a service-oriented environment preferred CERTIFICATES, LICENSES, REGISTRATIONS: - None required SKILL REQUIREMENTS: Technical Skills: - Working knowledge of Microsoft Office (Excel, Outlook, Word) - Experience with Microsoft Dynamics 365 or si...