External Shop Technician (Home Health Care)

Job description

The External Shop Technician is responsible in maintaining customer service standards through a safe and efficient operation, while adhering to Company policies, procedures and standards. The External Shop Technician is directly responsible for the development of external sales and relationships. Responsibilities: - Provide excellent customer service and maintain positive customer relations through the proper handling of customer merchandise, questions, comments, requests, and complaints. - Effectively works in a team environment in a proficient and friendly manner. - Directly responsible in the development and achievement of confidential external sales and budget objectives in the areas of sales, margins, expenses, profits and EHP. - Performs duties in an organized manner with accuracy and attention to detail, maintaining confidentiality of information at all times. - Assist the supervisor to ensure the work environment is operating in accordance with company policies, procedures and programs. - Provide ongoing feedback to the supervisor regarding recommendations for continued improvement of the operations. Where necessary, develop and administer action plans for desired results....