Inside Sales Assistant

Job description

Overview The Inside Sales Assistant plays a crucial role in supporting the field-based sales team. This position is responsible for updating the CRM and customer portals, liaising with customers to provide key information, conducting various sales activities, and managing supplier engagements. The ideal candidate will have excellent communication skills, a proactive attitude, and the ability to multitask in a fast-paced environment. Responsibilities: Customer Support: - Act as the primary point of contact for customers regarding product information, order status, and general inquiries. - Provide timely and accurate information to customers to support the sales process and record tasks in CRM. - Handle customer complaints and provide appropriate solutions, ensuring a positive customer experience. CRM Management: - Maintain and update customer records in the CRM system with accurate and current information. - Track and analyze customer interactions and sales activities to support the sales team’s strategy. - Generate and distribute CRM reports to the sales team and management as required. - Cross reference CRM data with that on customer portals. Sales Activities: - Coordinate and fol...