Warehouse & Logistics Coordinator

Job description

The Warehouse & Logistics Coordinator supports the day-to-day operational relationship between the company and its 3PL partners to ensure inventory accuracy, SOP compliance, and timely processing of returned or damaged goods. Your Responsibilities: - Serve as the primary point of contact for daily monitoring and coordination of returns, refusals, and reverse logistics activity across all warehouse locations. - Coordinate the timely transfer of return stock to reverse logistics facility. - Monitor and report on refurbished inventory levels, scrap aging, and escalate as needed. - Monitor incoming chargebacks from national accounts and major retail partners; log, categorize, and route to the appropriate internal team for resolution. - Communicate root causes back to 3PL partners and ensure corrective actions are taken to prevent recurring charges. - Support daily communication with 3PL partners on order volume, EDI discrepancies, and inventory variances. - Assist in documentation and distribution of SOPs and national account shipping requirements to warehouse partners. - Escalate warehouse performance issues and SOP non-compliance to management as needed. - Assist with administrative...