Third Shift Customer Service

Job description

Benefits: Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Position is for hours 10pm through 6am Monday through Thursday. This position is Full Time. Essential Duties and Responsibilities - Dental insurance - Employee discounts - Free uniforms - Health insurance - Greet members, prospective members and guests by providing exceptional customer service - Handle all front desk related activities not limited to: - Answer phones in a friendly manner and assist callers with a variety of questions. - Check ID and Member barcodes into the system - New member sign-up - Take prospective members on a tour of the club - Facilitate needed updates to member’s accounts - Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed - Assist in maintaining the neatness and cleanliness of the club - Assist in monitoring for safety of persons and cleanliness in the club - Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym flo...