CUSTOMER CARE ASSISTANT - Seasonal

Job description

Columbia Association, headquartered in Howard County, Maryland, is known for engaging our diverse community, cultivating a unique sense of place, and enhancing the quality of life in Columbia, Maryland, all thanks to the efforts of our remarkable team members. If you share in our passion for teamwork and our vision, we want you to fast-forward your career with us at Columbia Association. We’re seeking a detail-oriented and proactive Part-Time Customer Care Assistant to support internal operations and projects within our Customer Care team. This behind-the-scenes role is ideal for someone who thrives on organization, data accuracy, and process improvement. Qualifications: This is a non-customer-facing role focused on internal support and process optimization. - Support customer care initiatives through administrative and operational tasks - Assist with collections workflows, reporting, and tracking overdue accounts - Compile and analyze customer data to improve internal processes - Maintain organized records and documentation - Track project timelines and ensure timely deliverables - Collaborate with team members to resolve process issues and suggest improvements - Review internal r...