Technical Support Analyst – Oracle Hospitality OPERA Applications Support

Job description

The Technical Support Analyst is responsible for 1st level support for Oracle Hospitality OPERA product suite (OPERA PMS, OXI, OWS, S&C, Reporting & Analytics) and associated hotel interfaces. Oracle Hospitality is looking for talented professionals, this is your opportunity to: Grow your career within Oracle – one of the world’s most respected technology companies. At Oracle, we don’t just support our customers – we build lasting partnerships. - Shape the future of a world-class support center from the very beginning, delivering 24x7 expertise across the Oracle Hospitality product suite. - Work with global teams supporting leading hotels and F&B businesses across EMEA. - Develop deep expertise in Oracle Hospitality solutions, including OPERA and MICROS, with continuous training and certification opportunities. Duties & Responsibilities: Knowledge, Skills & Abilities – Essential - Provide voice and remote support for hotel customers worldwide. - Troubleshoot OPERA PMS issues (reservations, check-in/out, billing). - Document solutions and ensure accurate case records in ICCP tool. - Collaborate with Oracle teams to escalate and resolve issues. - Act as customer advocate for hotel us...