NOC Engineer

Job description

The NOC Engineer, Mid monitors, maintains, and supports enterprise network infrastructure from a network operations center to ensure high availability and performance for mission‑critical services. This role leads second‑level troubleshooting for complex network incidents and executes planned network changes using disciplined procedures and rollback strategies. Operating at a journeyman level, the engineer analyzes incident and performance trends, contributes to capacity and risk assessments, and helps refine NOC runbooks and standard operating procedures. The position works closely with senior network engineering, security, and operations teams to improve tools, configurations, and processes in a federal IT environment. Key Responsibilities: - Perform real‑time fault and performance monitoring of network devices, circuits, and services, validating and triaging alerts to distinguish transient issues from systemic problems. - Lead advanced troubleshooting for recurring or complex incidents, including packet capture analysis, route and path tracing, and correlation of logs across multiple network domains. - Implement and validate standard network changes—such as interface reconfigura...