Delivery Operations Manager

Job description

About the Role We are seeking a highly experienced Delivery Operations Manager to lead and scale our delivery operations function within a fast-moving professional services and business consulting environment. This role is the operational backbone of how we onboard new clients, integrate acquired companies, and ensure delivery excellence across our growing portfolio. The ideal candidate brings a blend of people leadership, project life cycle, process improvement expertise, and hands-on experience supporting mergers and acquisitions (M&A) onboarding. You will own the delivery function end-to-end — managing a team of analysts, building and refining operational processes, and ensuring that every client engagement and acquired entity lands smoothly into our operating model. What You Will Do: Delivery Operations Leadership: M&A Onboarding & Acquired Company Integration - Lead and manage a team of Delivery Operations Analysts, including hiring, performance management, development, and daily coaching. - Own team KPIs including on-time go-live rates, time-to-resolution, implementation cycle times, and client satisfaction scores. - Build and maintain operational cadence — weekly standups, s...