Front Desk Supervisor

Job description

Job DetailsJob Location: Hyatt Place West Palm Beach - West Palm Beach, FL 33401Position Type: Full TimeSalary Range: $17.50 - $17.50 HourlyJob Shift: AnyOverview: A Kolter Hospitality Lead Gallery Host delivers service excellence to our guests by encouraging a comfortable and welcoming environment that promotes quality service and guest satisfaction. This position is responsible for managing the front desk and food and beverage operations for the hotel. Performance Expectations: Supervise front desk operations during assigned shift. Ensure front desk staff is familiar with hotel products and services. Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory. Assist guests with check-in and check-out processes. Ensure meeting rooms are set up and serviced according to banquet event order (BEO) Responsible for Food & Beverage inventory and ordering Oversee FIFO (first in/first out) process with Food & Beverage Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information. Ensure daily arrival of VIP’s, special request rooms, lon...