Customer Service Representative

Job description

Durabuilt Windows & Doors is one of Western Canada’s largest manufacturers, proudly serving homeowners, builders, and retailers since 1988. Headquartered in Edmonton, we are recognized as one of Canada’s Best Managed Companies. We are a team of doers, thinkers, and problem-solvers who care deeply about our customers and each other. If you are passionate about meaningful work and building relationships with a trusted Canadian brand, you’ll find your place with us. ​ Position Overview ​ As a Customer Service Representative, you will act as a vital liaison between our customers and the company. This role is a 50/50 split between high-touch customer interaction and detailed administrative management. ​ Key Responsibilities ​ Customer Engagement (50%) ​ Service Administration (50%) ​ - ​ Primary Contact: Act as the main point of contact for all service inquiries via email and phone. - ​ Problem Solving: Address warranty and non-warranty concerns, educating customers on solutions when possible. - ​ Sales Support: Create quotes for chargeable service items and manage payment collection. - ​ Collaboration: Partner with internal departments to ensure timely and professional resolution of al...