Next Level Support Specialist

Job description

Description Summary: We are seeking a highly motivated and experienced Next Level Support Specialist to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to lead and motivate a team of customer service representatives. The Next Level Support Specialist will also be responsible for ensuring that all orders are processed and fulfilled accurately and efficiently. The ideal candidate will be an integral part of our team, working closely with other departments to ensure that our customers receive their orders on time and in perfect condition Job Responsibilities: Customer Service & Support - Manage 70+ inbound/outbound calls daily with an average handling time of 3.5 minutes. - Resolve 80% of issues on the first call and maintain a 90%+ customer satisfaction score. - Respond promptly to customer inquiries via phone and email. - Handle escalated issues professionally, involving senior staff when necessary. Order Fulfillment & Logistics: - Process late and next-day delivery orders and fulfillment requests. - Manage inventory updates and perform logistical audits. - Invoice delivery trucks and ensure accurate shipping document...