Customer Experience Representative

Job description

Mad City Windows & Baths, a Renuity Company Customer Experience Representative Mad City Windows & Baths, a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free. We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there’s likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we’re just getting started! Job Summary: The Customer Experience Representative is responsible for surveying customers following installation to gather feedback and support a positive brand image online and offline. This role partners with internal teams to identify and escalate negative customer experiences, ensuring concerns are addressed promptly, customer satisfaction is maintained and soliciting business referrals. Essential Functions of Job: Job functions are not designed to cover or contain...