ServiceNow Technology Support III

Job description

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a ServiceNow Technology Support III team member in Corporate Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job responsibilities: - Provide day-to-day operational support for ServiceNow production instances, ensuring high availability and reliability. - Analyze, troubleshoot, and resolve issues within ServiceNow application flows and integrations, supporting business-critical operations. - Install, upgrade, and manage APIs and integrations between ServiceNow and other enterprise systems. - Monitor ServiceNow environments for anomalies using observability tools (e.g., Splunk, Grafana, APICA), and proactively address issues. - Apply ServiceNow best practices to optimize performance, configuration, and workflow automation. - Collaborate with product owners, developers...