Reservations & Royal Service Ambassador

Job description

Company Description Why work for Fairmont?: At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience. Job Description: What you will be doing: - Consistently offer professional, friendly and engaging service - Act as point of contact for all internal and external communications - Demonstrates that all Royal Service Standard Operating Policies and Procedures are performed in all interactions - Assists guests according to Fairmont Hotels & Resorts Brand, Forbes Five Stars and AAA standards - Serve as a liaison for Guests requiring information relating to all aspects of the hotel - Maintains a perpetual presence by remaining attentive and answering every call, internal and external, guest and colleague, in a professional and warm manner either by assisting the caller themselves or by redirecting to the appropriate department only when needed - Tak...