IT Site Support

Job description

JOB SUMMARY: The IT Site Support role provides IT infrastructure support on-site and remotely, including incident management, system maintenance, and project delivery, working closely with the Global IT team and external partners. This role ensures IT systems operate reliably, securely, and in line with company standards. JOB RESPONSIBILITIES: Information Technology - Provide incident, problem, and request management through IT service management systems. - Procure, configure, deploy, and support end-user devices (laptops, desktops, workstations, mobile devices) and phone systems. - Support servers, networks (WAN/LAN), UPS, switches, backup environments, and third-party vendor systems. - Maintain on-site computer rooms, racks, cabling, and data rooms. - Manage vendor service activities, SLAs, and escalation processes. - Maintain IT asset registers and conduct physical audits; support refresh and retirement programs. - Plan and implement IT infrastructure changes, expansions, or renovations. - Execute patching plans, manage backup/restoration processes, and ensure critical equipment reliability. - Track time, report efforts, and manage vendor resources on-site and remotely. - Partic...