Head of Customer Solutions

Job description

Head of Customer Solutions Drive the end-to-end customer solutions ecosystem, shaping how cutting-edge legal technology is delivered, adopted, and optimised across ANZ. Lead high-impact teams at the intersection of sales, product, and innovation—leveraging AI and advanced solutions to transform customer outcomes and business growth. About our Team: At LexisNexis, we’re more than a legal and professional services company; we’re a team of thinkers, doers, and problem solvers. With 11,800 colleagues in over 150 countries, we’re using cutting-edge technology, including AI, to power real change in the legal and compliance industries. About the Role: As Head of Customer Solutions , you will lead the end-to-end Customer Solutions function across pre-sales, implementation, and customer enablement for the ANZ business. This is a newly established and critical function, responsible for ensuring LexisNexis solutions are positioned, delivered, and embedded in a way that drives measurable customer outcomes and long-term value. You will bring together solution consulting, technical training, implementation, and customer adoption into a cohesive operating model; supporting revenue growth, custome...