Client Care Associate

Job description

Job Title: Client Care Associate Location: Eastcott Veterinary Hospital: Job Type: Part-time, Fixed-term: Hours: 20 hours per week: Shifts: Monday - Friday 4pm - 8pm only or Monday - Friday 3.30pm - 7.30 pm, plus 1in 7 weekends, Saturday or Sunday (8 hours per day) Eastcott Veterinary Hospital and Referrals are recruiting for an experienced and professional client care advisor to join their friendly and supportive team. The purpose of this position is to serve as a member of the reception team providing an excellent service to our clients and visitors. Arranging appointments: Keeping accurate records: Various clerical duties related to animal patient care and treatment Facilitate accurate communications between clients, veterinary surgeons, our nursing staff and practice manager Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour. Our receptionists should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive. This position requires a practical knowledge...