Warranty Claims Representative II

Job description

The Warranty Claims Representative offers expert support to customers via phone and electronic communication, handling all aspects of warranty service requests. This includes tasks such as dispatching, warranty validation, registration, vendor authorization, recruiting service providers, and addressing any other customer-related inquiries. This position will serve our Raypak Division, located in Oxnard, CA. - Provides verbal and written assistance to customers on product services, and general product questions for complex multi-family and/or large-scale commercial projects. - Explains and interprets warranty information to customers as they apply to products. - Arranges for malfunctioning or defective items to be returned for evaluation. - Uses computerized system for tracking requests, troubleshooting problems, assessing parts or spares inventory, documenting resolutions, or determining warranty eligibility. - Dispatch service providers and coordinate with vendors to ensure timely resolution of customer issues. - Handles a large amount of inbound calls in a call center setting in a timely manner. - Identify customers' needs, clarify information, research every issue and provide so...