Key account manager

Job description

Key account manager BSG - Bobst Italia Apply now The Key account manager navigates the complexity of a multi-layered relationship with a major blue chip customer, collecting, relaying and managing information while creating opportunities for value added proposals. In this role you will be in constant contact with multiple stakeholders both in the Customer’s camp and inside our organization, switching between technical and commercial conversations and interfacing at different levels of the hierarchy. The underlying relationship is a project for a technology exchange, you will ensure that the project is in control, verify that multiple purposes are achieved and that all members are informed and aligned on the objectives and priorities. You are the interface with the Customer, guarantee their satisfaction, maintain effective communication with them and maximize the fruits of this relationship for your employer. Key responsibilities: - Be the point of reference for the project and its progress among all internal and external stakeholders. - Adopt communication and relational techniques aimed at customer care and satisfaction, expressed in a specific and detailed communication flow. - M...