Senior Product Manager for Our Customer Self-Service Portal

Job description

Job Req Number: 113374 Time Type: Full Time Take this career-defining opportunity to gain full ownership of a global, customer-facing digital platform within the world’s largest logistics and transport company. In this role, you will shape and execute the multi-year vision for our customer self-service portal used across air and ocean freight as you operate at the intersection of commercial, operations, and technology. Join us to drive our digital transformation and deliver measurable business impact at scale, collaborating across global and regional teams in our matrix organization. Collaborate across the organization: Heading up a product squad of junior and senior product managers, you will be central in driving the divisional vision for our customer-facing self-service portal. This means you will own the roadmap and ensure that the platform and its underlying services deliver measurable value to customers, commercial teams, and operational stakeholders. You will bridge commercial, operational, and technology functions, acting as the primary business liaison between Air & Sea commercial leadership, operations, technology, and global digital teams. You work from strategy to deliv...