L1 Support Engineer

Job description

Position Summary As an L1 Help Desk Technician, you will serve as the first line of technical support—helping end users resolve issues related to Microsoft 365, account access, devices, and service requests. You’ll work with tools such as Active Directory , Microsoft Entra ID , Microsoft 365 Admin Center , and ServiceNow . This role is perfect for someone looking to gain hands-on experience in a fast-paced MSP environment and build a strong foundation in IT support and cloud administration. Key Responsibilities: ⸻ Preferred Exposure or Willingness to Learn ⸻ - Serve as the initial point of contact for end-user technical issues and service requests via phone, email, and ticketing systems. - Troubleshoot account issues in Active Directory and Microsoft Entra ID , including password resets, lockouts, and group membership updates. - Provide basic support for Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive. - Use ServiceNow to log, track, and manage incidents, ensuring timely resolution or escalation. - Support Microsoft 365 environments under the guidance of senior staff (e.g., mailbox permissions, license verification, Intune device enrollments). - Escalate...