Customer Success Engineer
MD Clarity · US
Have you noticed that when you go to the doctor, often no one there can tell you what it will cost? If you think that’s as problematic as we do, join us in o...
Job description
Have you noticed that when you go to the doctor, often no one there can tell you what it will cost? If you think that’s as problematic as we do, join us in our mission to fix it. Customer Success Engineer Position Overview: We are seeking a Customer Success Engineer with deep healthcare revenue cycle expertise and strong data analysis capabilities to support the ongoing success of our contract management platform. This role focuses on helping healthcare organizations accurately interpret payer contracts, configure reimbursement methodologies, and validate contract performance using customer data. This role sits within the Customer Operations team and works closely with Product and Engineering to ensure that payer contracts, reimbursement rules, and supporting data are correctly configured and validated within the platform. The ideal candidate has strong experience with managed care contracts and healthcare reimbursement models, along with the technical ability to analyze healthcare data using SQL and related tools. Key Responsibilities: Contract Support & Reimbursement Validation - Interpret complex payer contracts and reimbursement methodologies and translate them into structured...