VIP Host (Full time; Swing)

Job description

Harrah’s Cherokee Casino Resort Position Description POSITION TITLE: VIP Host: DEPARTMENT: Casino Marketing: GRADE/FLSA STATUS: H14 – Non- Exempt -Incentive Bonus Eligible BADGE TYPE/COLOR: Key--Blue: REPORTS TO: VIP Supervisor: SUPERVISES: N/A: JOB SUMMARY: The primary role of the VIP Host will be to manage all aspects of a customer journey while on property, simultaneously coordinating with account development team members on pre- and post-trip planning. The VIP Host will constantly strive to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: - Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values - Greet guests in the casino and participates in social events and special promotions - Use sound judgment and makes decisions in accordance with established comp and expense guidelines - Fully empowered with comp authority - Handle difficult guests and situations in a calm, professional and prudent manner - Maintain close ties with customers to engender loyalty - Anticipate, respond to and consi...