Guest Services Representative (Option 2)

Job description

Guest Service Representative My Place Hotel - Dickinson, ND Currently looking to fill 4:00 PM - 12:00 AM shifts Position Summary: My Place Hotel in Dickinson is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property. Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities throughout their shift. What You'll Do: Front Desk & Guest Experience: - Serve as the first point of contact for guests during arrival, stay, and departure - Complete reservations, check-ins, and check-outs using hotel systems - Post and verify charges including room rates, taxes, My Store purchases, and pet fees - Explain hotel amenities, rewards program participation, and local dining, shopping, and attractions - Address guest concerns professionally and escalate issues when appropriate - Complete Laundry and cleaning tasks Operational & Cleaning Assistance: - Complete laundry, stocking supplies, and sanitizing common areas - Maintain the coffee bar and lobby - Cl...