Director, Partner Experience Management

Job description

Job Description Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for a Director – Partner Experience Management to join our Platforms team and help us unleash the potential of every business. What you’ll own as the Director – Partner Experience Management As the Director – Partner Experience Management, you will play a critical, strategic role in shaping and leading the service management function for our Partners. You will oversee multiple teams, drive business and operational excellence, and set the vision for delivering best-in-class service in a dynamic, technology-driven environment. Your deep expertise in B2B SaaS, FinTech and Payment Processing will position you as a key leader, responsible for ensuring high customer satisfaction, optimizing processes, and supporting business growth. Strategic Leadership: Set the vision and direction for the partner service organization, aligning with company objectives and scaling service management as the business grows. Team Management: Lead, mentor, and develop a team of partner service managers and representatives, fostering a culture of collaboration, accountability, and co...