Patient Customer Rep - Full-Time / Aurora, IL

Job description

Department: 02040 AMG Aurora Sequoia Dr - Behavioral Health Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Office Hours: 8:00am to 5:00pm M-F Behavioral Health: Pay Range: $18.85 - $28.30 Major Responsibilities: Appointment Scheduling 6)Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery. 1)Execute patient scheduling duties and document within the IDX system following provider specifics and scheduling guidelines. 2)Collect necessary information from patient when scheduling and/or cancelling appointments and documents/updates information in EPIC/IDX system(s). 3)Instruct patients on necessary preparations when booking appointments/testing using appropriate language to patient’s level of understanding guided by department protocols or provider/ nurse instructions. 4)Transfers calls when appropriate in accordance to transfer policy. 5)All communications with callers, internal and external, are conducted in accordance with department protocol, utiliz...