Night Auditor

Job description

Essential Job Functions: - Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions - Engage with the guest throughout their stay to ensure they feel welcome and appreciated. - Review arrivals and block rooms based on VIPS, repeat guests, packages, and any special requests. - Process daily audit of the hotel's financial data, handle the requests and transactions of the hotel guests, verify front desk transactions and coordinate with the other departments as necessary. - Process credit card transactions, post tax charges to all guest folios and finalize transactions completed during the day - Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. - Create and/or print required reports. File or transmit reports as directed - Verify and prepare registration cards for arriving guests - Prepare folios for departing guests - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such a...